Critical Incident Program Focus
Experience has shown that site management is never prepared enough to get things right at once. Only continued awareness building and strategic simulation exercises develop the needed expertise.
The leadership skills needed to manage both the human and the organizational side of a crisis are quite different from those needed in day-to-day operations.
Planning and training are therefore essential in order to be truly able to handle an arising emergency situation and to coordinate a meaningful response.
The proper handling of a crisis will have positive effects on employee retention and loyalty. It can become a focal point of drawing employees together and to strengthen the corporate image and its CSR.