CareConnect Is our response to the need of client organisations, who face the challenges of multilingual work teams across a large number of geographical regions. Maximum flexibility offering services in 28 languages from native language resources using just one singular access point!
CareConnect – The native support you need wherever you are! Give your Expats and Foreign Employees the comfort of receiving counselling in their native language, wherever they may be!
What is CareConnect?
Most of us think and express emotions in our native language, however fluent we might be in others.
Psychological guidance is considerably more effective when received from counsellors trained in our original culture and speaking our native language!
You want them to have the fastest recovery and best type of support!
The best of the best
All CCS EAP and CareConnect counsellors servicing the support lines are highly qualified Master’s level specialists with a minimum of 5 years of telephonic counselling experience and fully chartered professionals.
Via CareConnect’s fast language selection interface, users have direct and immediate access to clinical professionals speaking their language, 24 hours a day, 7 days a week.
Users can receive immediate clinical support as needed, or they can continue to receive support sessions (telephonically or online) with native-speaking counsellors from their home countries.
Technical solutions are available for countries not supporting UIFN numbers.
No Intermediary language transfers or call-backs.
Uniform Intake Process and Clinical Protocols across all languages.
Online Chat connection is available as an additional service in all referenced languages.
White Labelling options with dedicated UIFN and custom-recorded greeting.
Plug-in option for existing National Toll-Free number as multiple language selection kits.
Created for EAPs but customizable for any type of Mental Health telephonic service.
Based on the latest generation of Call Handling and Case Management technologies.
“I have been in Dubai for a year now. I speak little English and no Arabic! Fantastic to get support for myself and my family in Urdu from my home country – Pakistan!”
“I am originally from Romania. I have been living in France for over six years, and I tried counselling in French and English, but progress was slow for me. Having access to a Romanian counsellor was a real blessing.”
“My husband is Russian, and he recently joined me in Spain! He had no time to learn Spanish but needed support with his relocation anxiety. Immediate access in Russian and further online counselling from a Russian psychologist was of great help to him! ”